Costanova Care (“Costanova Care,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit www.costanovacare.com (the “Website”) and use our services (the “Services”).
By using the Website or Services, you consent to the practices described in this Privacy Policy.
Information We Collect
We may collect the following categories of information:
(a) Personal Information
Information that identifies you directly, including your name, email address, phone number, date of birth, passport details, and contact information.
(b) Health Information
Information you voluntarily provide regarding your medical history, conditions, treatments, and preferences in connection with seeking medical services. This may constitute sensitive personal data under applicable law.
(c) Payment Information
Billing details and payment-related information, which may be processed by third-party payment processors.
(d) Technical Information
IP address, browser type, device information, operating system, and browsing behavior on the Website.
(e) Communications
Any information you provide when contacting us, including emails, messages, or form submissions.
How We Use Your Information
We use your information for the following purposes:
We may share your information with:
(a) Healthcare Providers and Partners
Including doctors, clinics, hospitals, and other service providers necessary to facilitate your care.
(b) Service Providers
Third parties that assist with payment processing, IT services, analytics, and communications.
(c) Legal and Regulatory Authorities
When required by law or to protect rights, safety, and property.
(d) Business Transfers
In connection with a merger, sale, or acquisition of all or part of our business.
We do not sell your personal information.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including Costa Rica. These countries may have different data protection laws. By using our Services, you consent to such transfers.
Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have rights regarding your personal data, including:
To exercise these rights, please contact us through our Website.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze Website traffic, and improve our Services. You may control cookies through your browser settings.
Third-Party Links
The Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Health Information Disclaimer
Costanova Care is not a healthcare provider. Any health information you provide is used solely to facilitate connections with third-party providers and is handled in accordance with applicable data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us through the Website.
By using the Website or Services, you acknowledge that you have read and understood this Privacy Policy.
Copyright © 2026 Costanova Care - All Rights Reserved.
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